This Privacy Policy outlines how Comprehensive Care & Support Services Ltd collects, uses, discloses, and protects personal information obtained from clients, employees, and other individuals in compliance with the General Data Protection Regulation (GDPR), Data Protection Act 2018 (Act). and other applicable data protection laws. In this document, “we”, “our”, or “us” refer to Comprehensive Care & Support Services Ltd.
1. Information Collection:
We collect personal information from clients, employees, and other individuals to provide care support services and manage our operations effectively. The types of personal information we collect may include, but are not limited to:
- Name
- Contact information (address, email address, phone number)
- Date of birth
- Health information
- Emergency contact details
- Employment history (for employees)
- Financial information (for billing purposes)
2. Use of Information:
We use personal information for the following purposes:
- Fulfil our contractual obligations.
- Providing care support services
- Managing employee relationships
- Communicating with clients, employees, and stakeholders
- Billing and invoicing
- Ensuring the safety and well-being of clients and employees
- Complying with legal and regulatory requirements
3. Information Sharing:
We may share personal information with third parties, including:
- Healthcare professionals involved in the provision of care services.
- Regulatory authorities and government agencies as required by law.
- Third-party service providers (e.g., IT providers, billing companies) who assist us in delivering services.
4. Data Security:
We implement appropriate technical and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized individuals on a need-to-know basis.
5. Data Retention:
We retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Individual Rights:
Individuals have the following rights regarding their personal information:
- Right to access: Individuals can request access to their personal information held by us.
- Right to rectification: Individuals can request the correction of inaccurate or incomplete personal information.
- Right to erasure: Individuals can request the deletion of their personal information under certain circumstances.
- Right to restrict processing: Individuals can request the restriction of processing of their personal information under certain circumstances.
- Right to data portability: Individuals can request the transfer of their personal information to another organization.
- Right to object: Individuals can object to the processing of their personal information under certain circumstances.
7. Queries, requests or concerns:
To exercise any relevant rights, inquiries, or complaints regarding this policy or any other data protection issues between you and us, please contact our office first.
Address: Comprehensive Care & Support Services Ltd, 28 Carden Mill Brae, Cardenden, Fife KY5 0BB, Tel No: 07979202462 or info@comprehensivecss.co.uk
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1115 or email: Scotland@ico.org.uk or for more information visit website https://ico.org.uk/make-a-complaint