Privacy Policy

Last Updated: January 2026

  1. Introduction: Comprehensive Care and Support Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  1. Who We Are: We are a domiciliary care provider supporting older people and individuals with disabilities or complex needs to live well at home across Scotland. Our services are delivered with compassion, dignity, and respect. If you have any questions about this policy, please contact us using the details provided at the end of this document.
  1. Information We Collect: We may collect personal information including your name, address, email address, telephone number, and date of birth. Where relevant, we may also collect health and care information such as medical conditions, care needs, risk assessments, and care plans in order to provide safe and effective support. When you use our website, we may collect technical information such as your IP address, browser type, pages visited, and the date and time of your visit. Our website may also use cookies to improve your browsing experience.If you apply for employment with us, we may collect information relating to your application, including your CV, employment history, references, and training records.
  1. How We Collect Your Information: We collect information when you contact us by phone, email, or through our website, when you apply for or receive our care services, when you submit job applications, when you communicate with our staff, and when you browse our website.
  1. How We Use Your Information: We use personal information to provide safe and high-quality care services, to create and manage care plans, to communicate with individuals and their families, to manage appointments and visits, to respond to enquiries and referrals, to recruit and manage staff, to meet legal and regulatory requirements, and to improve our services and website. We only use your information where the law allows us to do so and where it is necessary for legitimate and appropriate purposes.
  1. Legal Basis for Processing: Under UK GDPR, we process personal data on the basis of consent, contractual necessity, legal obligation, vital interests, and legitimate interests. Health and care information is treated as special category data and is processed in accordance with legal requirements for the provision of health and social care services.
  2. How We Store and Protect Your Information: We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. This includes the use of secure digital systems, password protection, encryption, restricted access for authorised staff, and regular staff training. Paper records are stored securely and are only accessible to authorised personnel.
  1. Sharing Your Information: We may share personal information with health and social care professionals, local authorities, GP practices, hospitals, regulators such as the Care Inspectorate, IT and system providers, and professional advisers where necessary. Information is shared only when required for the provision of care, legal compliance, or operational purposes.We do not sell personal data to third parties.
  1. Data Retention: We retain personal information only for as long as necessary and in accordance with legal and regulatory requirements. Care records are generally kept for up to eight years after services end, employment records for up to six years, and financial records for up to six years. Once retention periods expire, data is securely deleted or destroyed.
  1. Cookies: Our website may use cookies to improve functionality, analyse website usage, and remember user preferences. You may manage or disable cookies through your browser settings.
  1. Your Data Protection Rights: You have the right to access your personal data, request correction of inaccurate information, request deletion where applicable, restrict or object to processing, request data portability, and withdraw consent at any time. Requests relating to your rights can be made by contacting us using the details below.
  1. Complaints: If you are dissatisfied with how we handle your personal information, you are encouraged to contact us first so that we can address your concerns. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or by telephone on 0303 123 1113.
  1. Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our practices. Any updates will be published on this page, and we recommend reviewing it regularly.
  1. Contact Us: If you have any questions about this Privacy Policy or how your personal information is used, please contact:
    Comprehensive Care and Support Services
    Email: info@testuserccss-co-uk
    Telephone: (44) 797-9202-462
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